7-Day Exchange Policy
Eligible watches may be requested for exchange within 7 days of delivery, subject to the conditions below.
Product Condition
Products must be returned unused, unworn, undamaged and in their original condition.
- Original packaging must be included
- All accessories must be included
- Warranty documents must be included where supplied
- The product must not show scratches, wear or signs of misuse
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, contact us promptly and provide clear photos or videos when requested.
Before Returning
Always contact us before sending a product back. Our team will provide the appropriate return or exchange instructions.
Exchange Approval
All exchange requests are subject to inspection and the applicable conditions of this policy.